Refund policy

RETURN & REFUND POLICY

At After Hours Athletes (AHA), we want you to receive your order in the condition you expect.

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS

If you receive a damaged, defective, misprinted, or incorrect product, please contact us within 7 days of delivery.

To help us verify and resolve the issue, please provide:

• Your order number
• Clear photographs of the issue
• An unboxing video showing the sealed package being opened and the issue with the product
• Photographs of the original packaging, where applicable

Once the issue is verified, we will arrange an appropriate replacement or refund.

Claims raised after 7 days of delivery may not be eligible.

SIZE EXCHANGES

If you ordered the wrong size, we do not offer a refund.

However, we currently offer ONE FREE SIZE EXCHANGE, subject to the following conditions:

• The item must be unworn, unwashed, unused, and in its original condition.
• Original tags and packaging should be retained wherever applicable.
• The requested replacement size must be available.
• The exchange request must be raised within 7 days of delivery.

A size exchange is subject to availability.

Only one free size exchange is permitted per order/item. Any further exchange requests may be chargeable or declined.

CHANGE OF MIND

We do not accept returns or issue refunds for:

• Change of mind
• No longer wanting the product
• Preference changes after delivery
• Ordering the wrong colour or design where the correct product was delivered

Please review the product description, images, size guide, and measurements carefully before placing your order.

NON-RETURNABLE ITEMS

Products are not eligible for return, refund, or exchange if they have been:

• Worn
• Washed
• Used
• Altered
• Damaged after delivery
• Returned without required verification where applicable

UNBOXING VIDEO

For damaged, defective, misprinted, or incorrect product claims, an unboxing video is required.

The video should clearly show:

• The sealed package before opening
• The package being opened
• The product received
• The issue being claimed

This helps us verify the issue and process your request quickly.

REFUNDS FOR PREPAID ORDERS

If a refund for a prepaid order is approved, the refund will normally be processed to the original payment method.

The time taken for the amount to reflect may depend on your bank, card issuer, UPI provider, or payment gateway.

REFUNDS FOR CASH ON DELIVERY (COD) ORDERS

For approved COD refunds, we will request your bank account or UPI details.

The refund will be transferred to the verified bank account or UPI ID provided by you.

AHA will never ask for your UPI PIN, OTP, card PIN, CVV, or banking password.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled if fulfilment or dispatch has not already begun.

Once an order has entered processing, production, or dispatch, cancellation may no longer be possible.

CONTACT US

For returns, exchanges, refunds, or order-related issues, contact:

support@afterhoursathletes.shop

Please include your order number when contacting us.